Co-design in health: How you can get involved – a guide for consumers, whānau and communities Co-design in health: How you can get involved – a guide for consumers, whānau and communities
Mā wai tēnei | Who is this for:
This training is designed for people who are interested in knowing more about co-design from a consumer perspective.
Takawā | Time: 30 minutes
Contact:
HQSC
Frequency:
Complete once, repeating will refresh knowledge but not update your verified record.
This course page was transferred from Learnonline in 2025.
Introduction to Human Factors in health care Introduction to Human Factors

Mā wai tēnei | Who is this for:
All healthcare workers
Takawā | Time:
1 hour and 30 minutes
Prerequisites:
Please complete the demographic information survey.
Course contact:
info@hqsc.govt.nz
Frequency:

Complete once, repeating will refresh knowledge but not update your verified record.

This course was transferred from Learnonline in 2025.

Co-design in Health (HQSC) NAPH101
Introduction to Human Factors (HQSC) NAPH106
This HQSC course is for staff who are part of the team that reviews health care harm. Human Factors is the scientific discipline concerned with understanding the interactions between people and other parts of the systems they work within. It applies theory, principles, data, and methods to design improvements that optimise both human well-being and system performance. Please contact your Quality Manager if you require any further information.

Course contact: 
aelp@hqsc.govt.nz

Understanding bias in health care NACD001

Developed by the Health Quality and Safety Commission, these three video learning modules on bias have been developed for people working in the health care sector who engage directly with consumers or who influence the way health organisations are managed. The modules are an introduction to bias in health care.

These modules encourage health professionals to examine their biases and how they affect the health care they provide, their interactions with consumers, and therefore their health outcomes.

Professional Development Hours: 1.0 hrs

National Paediatric vital sign charts and Paediatric Early Warning System (PEWS) NACH001

The Health Quality & Safety Commission has developed a national paediatric early warning system (PEWS) to help clinicians identify hospitalised tamariki with the potential to become more unwell, so they can respond quickly.

The system includes:

  • four standardised paediatric vital signs charts (or electronic equivalent), banded by age, with early warning scores
  • a localised escalation pathway
  • effective clinical governance and leadership
  • clinical and non-technical education and training resources
  • ongoing measurement for improvement
  • an escalation process for clinician, tamariki and whānau concerns.

The paediatric vital signs charts are similar to those in the existing national adult early warning system, which the Commission has introduced to hospitals as part of its patient deterioration programme. They use seven vital sign parameters to calculate a paediatric early warning score. When the score is reached, it triggers a response following the local escalation pathway, so the appropriate actions can be taken to manage the tamariki’s condition.

Shared goals of care using the serious illness conversation guide NACL001

Patients deteriorate in hospital for many reasons. Failures to recognise, escalate and respond appropriately can cause preventable harm. The Health Quality & Safety Commission is working with hospitals to improve their systems for managing the care of patients who deteriorate. Shared goals of care is part of that work programme.

This learning package aims to:

  • share the importance of early person-centric discussions about goals of care for hospital admissions
  • introduce you to the serious illness conversation guide, a tool to support shared goals of care discussions
  • share three case studies to deepen your understanding of the conversation guide and how it can help you with shared goals of care discussions
  • show you how to document discussions using the shared goals of care form