Saturday, 20 April 2024, 4:05 AM
Site: healthLearn
Course: healthLearn (
Glossary: HELP - healthLearn Help Files

Cannot see the toolbar when editing

If you are a course creator and using internet explorer, and cannot see the toolbar in any of the editing screens, please follow the instructions below.

In IE click on the small cog in the top right and click on compatibility view settings


A new pop up windows will appear on the left.
You should see with a button to the right, click the add button.
you will now see appear below in the large white box, click close.


The page should now refresh and you should see the toolbar.


Some users have reported not being able to obtain their course certificate.

If this is the case, please contact the course tutor.

Course tutors (or the administrator to contact) are always listed on the course page in healthLearn.

Certification - What is a Certification

A Certification is a course - or collection of courses that are repeating ie. expire at a pre-set time and need to be repeated after the certification is due.

An example of a certification could be level 2 CPR revalidation

To get the initial CPR endorsement you would need to complete the following courses

  1. CPR theory - Course 1
  2. CPR practical session (face 2 face session) - Course 2

Then every 12 months - to keep your CPR endorsement valid, you will need to repeat course 2 - the CPR practical session. If the session is not completed in time - then the CPR endorsement expires. Reminders are sent out automatically to prompt people when it is now time to complete the required course again.

Please note: You cannot complete a Certification early, as this is counted as revision and not a new attempt.

Course - Attending a Virtual course

This feature integrates a Zoom link url into the session details for an online only course.
It can also be incorporated with an existing Room for a face to face meeting with virtual participants.

Learner: at the time of the event on the event page (or 10 mins prior) the Learner will see a button to ‘Join now’, the Zoom or MS Teams application should then open

Facilitator: at the time of the event on the event page (or 10 mins prior) the Facilitator will see a button to ‘Host Meeting’, the Zoom or MS Teams application should then open

Course - Enrol into a Course

Find courses from our learning suite

After you have logged into healthLearn click on the Find Courses link to see all the available courses, which are arraged in directories.

Select the course that you wish to enrol into.

There are usually four settings.

  1. Self enrolment. This is the most common method. The course may let you self enrol and all you need to do is click on the course name to enter the course and enrol. PLEASE NOTE – once you have clicked on the course name you will also be prompted to confirm your enrolment. If you cannot see the confirmation button – you may need to scroll down the page slightly. This is to ensure that people do not accidently enrol in courses that they do not intend to complete.
  2. You need a course enrolment key. If you have not been issued an enrolment key code - click on the course tutors name to contact them and request a key code.
  3. No enrolment key, and cannot self enrol. These courses require manual enrolment. Click on the course tutors name to contact them and request to be enrolled into the course.
  4. Guest Access. This is a free access open to all people option. There may be some limits to what you can do within the course however.

If you enrol into a course, it is expected that you will complete the course requirements. If you enrol and decide to not complete the course, you are able to un-enrol from the course yourself.

Course - Request a new course

If you are interested in developing a new course, you can submit an online request. 

  1. Application: Anyone wishing to produce new courses for healthLearn must complete the new course application form which will then be submitted to the healthLearn Operational Group. Enquiries on the application process can be made to
  2. Construction: Once a new course has been approved, a designated support person or lead course developer is assigned to work with the requestor, following the designated process. This may involve, storyboarding, key questions and ongoing prototyping and discussion between the support person and requestor. This may not be necessary in all cases.
  3. Review: Once the course has been constructed, before going live, the course is reviewed by members of the operational group. Depending on the size and scope of the course, User Acceptance Testing (UAT) will be carried out to ensure it is fit for purpose and meets the learning objectives of the course.
  4. Go Live: After the course has been reviewed and passed the UAT, the course will be made live and supported with clear communications and instructions on how to access the course.
  5. Ongoing Review: Twelve months after a course has gone live, it will be reviewed and may need to be updated, removed or left alone as appropriate, with an intension to be reviewed every 12 months after.
  6. Existing Courses: For existing courses (ie online courses shared by another organisation) being added to healthLearn, the existing course application form be submitted and that steps 1 through to 5 be followed, without the need for the construction phase as outlined in  step 2.

To locate the online request form - If you type the word request into the healthLearn search box - or click HERE


Course - Tile colour conventions

healthLearn has the privilege of hosting courses for National, Regional, District and Topic requirements.

When you see a Course tile on our 'Find Learning' or homepage, here's how to know which category the course belongs to.

Course - What is a Course

A course is a stand alone learning experience. It may be an individual learning item - or part of a collection of courses (see what is a programme and what is a certification).

Once a person enrols in a course - your record of learning is updated to "in progress". When the course is completed, the record of learning is updated automatically to "completed".

Course Cancellation

  1. Click on 'My Bookings'
  2. Click on the course you wish to cancel (this will take you to the course page)
  3. Click on 'View all sessions'
  4. Find your session, click 'Cancel booking' and then follow the prompts

If you cannot cancel your booking yourself this may be because you have missed the course cancellation cutoff. In this case, please contact the course tutor listed on the course page.

Course Content Creation Toolkit

The content creation toolkit outlines how content is developed and maintained in the healthLearn LMS

What is a toolkit?

A toolkit (or style manual) is a formal set of standards used for the writing, structure and layout of courses and content on healthLearn.The purpose of this toolkit is to provide uniformity in layout and style in formatting a course. 

When constructing a course, or building content in healthLearn, it is important to ensure that your work aligns to the healthLearn style guide, so that users of your course can locate essential information easily, and that all areas of your course are familiar and easier to use.

The information is presented in three sections.

  1.  E-Learning approval process  (how to start the process to get your course online)
  2. Content Development (how to develop online learning)  
  3. Making it live (how to get course set up and live on a course/programme page)
  4. Face to face E Learning Approval 


Click HERE to view the course content toolkit

Course Naming and Code Conventions

Courses have a strict naming convention

(Main topic) (Sub topic) (Other descriptor)

This means that a course would be named as follows

Blood Administration – An Introduction (instead of “an introduction to blood administration”)

Cannulation – Peripheral Insertion Workshop (instead of “workshop to insert a peripheral cannula”)

Course Codes

To assist with organising and searching for specific courses, we have adopted the following course code naming convention.

(Main Course Location – 2 letters) (Course primary sub-type – 2 letters) (Numerical Code – 3 numbers)


For the course called Mental Health Rapid Assessment Framework which is run in the West Coast

WC = West Coast/Te Tai o Poutini, MH = Mental Health – WCMH101


Code Index



NA = National

RG = Regional/Te Waipounamu

BP = Bay of Plenty

CA = Canterbury/Waitaha

NM = Nelson Marlborough

SC = South Canterbury

SR = Southern

WC = West Coast/Te Tai o Poutini


FM = Forum


Course Sub-type

Administration and Clerical = AD

Allied Health = AH

Anaesthetics =AN

Calderdale = CD

Cardiology = CR

Child Health = CH

Clinical Assessment = CL

Clinical Teaching = CT

Community = CM

Corporate = CO

Culture and Diversity = CD

Dental = DT

Emergency Care = EC

Forum = FM

General Practice = GP

Gastroenterology = GT

Health and Safety = HS

healthLearn Administration = HL

Infection Prevention and Control = IC

Information Technology = IT

InService = In Service 

Intravenous = IV

Leadership = LD

Management = MG

Maternity = MY

Medical and Surgical = MS

Medication = MC

Mental Health = MH

Multidisciplinary = MD

Neonatal = NN

Neurosciences = NS

Nursing Entry to Practice = NP

Non Regulated = NR

Older Persons Health = OP

Oncology and Haematology = OC

Orientation = OR

Perioperative = PO

POCT - Point of Care Testing - PC

Portfolios = PF

Public Health and Health Promotion = PH

Quality = QT

Radiology = RD

Renal and Urology = RU

Resuscitation = RT

Sexual Health = SH

Standing Orders = SO

Support Staff and Services = SS

Surgery = SY

Webinars = WB

Wellbeing = WL

Women’s Health = WH


To request an additional course sub-type, please email 

Courses - Repeating

There are some courses in healthLearn which can be repeated. Below is a list of these courses - and the timeframes that they can be completed.

There are two ways a course can be repeated. 

  1. Certification - The course does not change, however your results from a previous attempt are cleared at a set timeframe, which then allows you to access the course and complete it again. Records of each certification are displayed in your Record of Learning (Certifications)
  2. Repeating Course - The course is set to duplicate itself at a set time period. The course copies itself automatically, and then archives the old course. This means that it is a new course and will be recorded as another course in your record of learning. You will not be able to access the old course however once the course is duplicated.



5 Moments of Hand Hygiene - RGIC001 Yearly

Acute Stroke Swallow Screen - CAMS001 Yearly

Central Venous Access Device Implanted Endorsement (Level 2 IV) 3 Yearly

Central Venous Access Device Non-Implanted Endorsement (Level 2 IV) 3 Yearly

Fire Training Southern DHB - SRHS001 (Southern DHB Only) Yearly

Health & Disability - Open Disclosure - RGPH001 (Southern DHB Only) 3 Yearly

CPR for Specialist Mental Health Services CAMH001 - Yearly

CPR New Zealand Resuscitation Council Level 400 - CAHS999 (Canterbury DHB Only) - Yearly

Resuscitation Theory (Basic) CANR004 - Yearly


If a course is required to be repeating, please email including authorisation from a director of Nursing/Midwifery/Medicine or equivalent.



Create a healthLearn account - using a registered work email address

If your organisation has signed up to healthlearn and has registered their email domain with the site - you can create an account using your work/organisational email

To do this - You will need

  1. Access to your organisational/work email account
  2. Access to the healthLearn site

To create an account

  1. Go to the healthLearn site

2. Click on the button Create new account, the complete the required fields


When you click Create my new account – an email is sent to your organisation/work email account to confirm your email is valid. This email contains a link to click on to verify your authenticity.

Click on this and your account is now live.