To add additional evidence to your healthLearn profile. This is only for learning not completed within healthLearn, e.g. eCALD courses.

1. Log in to healthLearn
2. Click on 'Record of Learning'
3. On the left hand side LEARNING block - find 'Evidence bank' under OTHER EVIDENCE
4. 
   

5. Click 'Add evidence item
6. SELECT OR SEARCH FOR A TYPE > Click 'Use this type
7. Add details of learning
8. Click 'Save Evidence item' 

Some users have reported not being able to obtain their course certificate.

If this is the case, please contact the course tutor.

Course tutors (or the administrator to contact) are always listed on the course page in healthLearn.

1. Click on 'My Bookings'
2. Click on the course you wish to cancel (this will take you to the course page)
3. Click on 'View all sessions'
   
4. Find your session, click 'Cancel booking' and then follow the prompts

If you cannot cancel your booking yourself this may be because you have missed the course cancellation cutoff. In this case, please contact the course tutor listed on the course page.

To add your Manager to your healthLearn profile, please follow the instructions below.

1. Log in to healthLearn (www.healthLearn.ac.nz)
2. On the left side there will be a box called 'MY DETAILS'.  Either click on the link that says 'Manager' or 'Click to update' or 'Add new job assignment.  All these links will take you to same update page.
3. Scroll down and select 'Choose manager' (please check that you select the correct person, as many people share a similar name. If you are unsure check with your line manager what their email address is as an additional way to confirm their identity. If a manager has updated their details in their job assignment - then a description of who they are should be present).
   
4. This is also a good time to update your other details.  Important ones are Job Title, Job Title Number (needs to be unique for different Job Assignments), Position and Organisation.
5. Click ‘Update job assignment’

If you have more than one workplace and/or manager you can add a new job assignment and then continue from step 3 onwards.

Remember: Your healthLearn account belongs to you, if you change organisations or move to a different location, you can create - and delete Job Assignments which will remove the link to that area.

Managers - please be aware if you delete a job assignment - you may delete the link between you and your staff members .
How to check your Team is correct: Manager - How do I check my Team? 

If you are using MS Edge: 

Block or unblock pop-ups in the new Microsoft Edge

1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Site permissions

2. Select "Pop-ups and redirects".

3. Turn on "Block" to block pop-ups and turn off to allow pop-ups.

4. You can also add specific websites, for which you want to block and allow pop-ups.

If you are using Google Chrome: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en

If you are using iOS Safari (on a Mac): https://support.apple.com/en-nz/guide/safari/sfri40696/mac

If you are using iOS Safari on an iPad/iPhone: https://support.apple.com/en-nz/guide/ipad/ipad0669fc3c/ios

If you are using Mozilla Firefox: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

If you are using Internet Explorer (not the preferred Browser when using heathlLearn): https://www.wikihow.com/Turn-Off-the-Pop%E2%80%90Up-Blocker-in-Internet-Explorer

Some users have reported that they have been logged out of healthLearn due to their session timing out.  They are then not able to log back in.

Our technical team have found that this is a bug with Internet Explorer.

You can either

1) Close down the internet browser then reopen it and log in.

2) Use a different browser e.g. google chrome or Mozilla Firefox (talk to your local IT department if neither of these are options for you).