Please carefully read the instructions below to reset your password:

1. Click on the 'Lost Password' link under the login box on the healthLearn login page (www.healthLearn.ac.nz)
   
2. Enter your email address in the second box (not your username in the first box) that you registered with, then click search. Result: If you have a valid account and entered a correct email address, you will be sent an email to that registered email address with a link to generate a new password.
   
3. Sign into your email account, open the email then click on the link to reset your password. Click save changes.  Result: You have successfully changed your password and are logged in

NB: If you do not receive an email, first check your SPAM/Junk Mail.  If it's not there,you may have entered an incorrect email address (repeat the steps above) or contact your SuperUser (Click HERE for a list of contacts).

If you are using MS Edge: 

Block or unblock pop-ups in the new Microsoft Edge

1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Site permissions

2. Select "Pop-ups and redirects".

3. Turn on "Block" to block pop-ups and turn off to allow pop-ups.

4. You can also add specific websites, for which you want to block and allow pop-ups.

If you are using Google Chrome: https://support.google.com/chrome/answer/95472?co=GENIE.Platform%3DDesktop&hl=en

If you are using iOS Safari (on a Mac): https://support.apple.com/en-nz/guide/safari/sfri40696/mac

If you are using iOS Safari on an iPad/iPhone: https://support.apple.com/en-nz/guide/ipad/ipad0669fc3c/ios

If you are using Mozilla Firefox: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

If you are using Internet Explorer (not the preferred Browser when using heathlLearn): https://www.wikihow.com/Turn-Off-the-Pop%E2%80%90Up-Blocker-in-Internet-Explorer

 To reduce annoying advertising, most computer browsers have pop-up windows disabled as a default setting. In some courses there are scenarios and quizes which open in a new window. To make sure your computer lets you do this you need to enable "Pop-ups".

eg. If you go into one of the scenarios, it will open in a new window. If your pop-ups are enabled the scenario will start. This means your computer is set to allow "Pop-ups" already so you are ok to begin working through the scenario.

If the scenario does not start...... don't worry!

You should see something similar to the picture below.

The yellow bar is asking if you want to enable "pop-ups". If you click on the yellow bar you will be given a couple of options.

As the healthLearn site is spam free - we recommend that you choose "Always Allow Pop-ups from This Site..."

The scenario/screen will reload and then you will be able to start the scenario.

(sneaky hint) If you get really stuck - try holding the <ctrl> key down when you click on the Enter/Start button

For Users of Google Chrome

Chrome features a pop-up blocker that can prevent new windows from opening. When it does, you'll briefly see the message "Pop-up blocked" in the address bar.

You can allow pop-ups from a site that you're visiting by clicking the blocked pop-up icon, selecting "Always allow pop-ups from [address of site]", and clicking Done.

For users of Apple Safari Browsers

How to enable or disable the pop-up blocker in the Apple Safari web browser.

1. Windows users select Edit > Preferences. Mac users click Safari > Preferences.
2. Click on Security at the top of the window.
3. Check the box Block pop-up windows to enable this feature. Uncheck it to disable it.

Watch the short video below to find out how to update your healthLearn user profile

A program is a pre-set selection of courses that are required to be completed. Programs are located in the programme directory.

An example of a program is that if you enrol into the "gardening for beginners" program, you will need to complete the following courses

1. Weeding
2. Flower identification
3. How to use fertiliser
4. Compost management

Once all the courses have been completed, then you have 'passed' the program.

A program is a collection of courses that have been grouped together. Often a programme is used to assist in packaging courses required for orientation, required training or study.

In the programs category, you can see the programs which are currently available, and what they consist of. 

To enrol into a program, you need to add the program to your learning plan.

Step 1: Select 'Learning Plans' on the main menu

Step 2: Click on "My Learning Plan"  (*NOTE: if you have a completed learning plan (i.e. orientation) already you will need to create a new learning to enable you to add a program to it. See below for further instructions)

Step 3: Click on the Programs Tab and then click the "add programs" button

Step 4: Using the expandable menu (click the + symbol to expand the menu) locate the programme you want to enrol into

Step 5: Click the 'save' button

The program has now been added to your learning plan. If you want - you can add a due date to the programme to help track your learning.

You can now get to the courses in a program in a couple of different ways

1. In the Current Learning Block/Box in your dashboard
2. In the Program catalogue which is in the programs category (Uder Find Learning in the main menu)
3. or directly within your learning plan - which is where can also view the progress of your program as you complete each of the courses listed.

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There is a short video below which also shows the process of adding a program to your learning plan.

* to create a new Learning Plan click on Learning Plans and then "create new learning plan" You may like to name the learning plan (or not) and then click "Create plan" at the bottom of the screen. In the next screen you will need to click "Activate plan".  You can then click "Add programs" and choose the program you need to add as per step 3.