Customer Service in the health sector is demonstrated through empathy and compassion for both patients and staff, a ‘service’ mind-set and valuing of others time, and the confidence and skills to handle challenging interactions with dignity and respect. These resources will enable each of us to provide excellent customer service across the health system.
Resources are currently under development
Collabor8 (face-to-face course, Canterbury)
An introduction to the principles and tools of Lean Thinking, influencing change, culture and leadership, patient safety, personality styles and effective communication.
Xcelr8 (face-to-face course, Canterbury)
Xcelr8 - the business of caring is an 8 day leadership development programme. Entry to this programme is by GM nomination